Hula Boat Care is dedicated to providing our customers with the highest quality products and services. In an effort to ensure total satisfaction, you may return any product purchased from our company website within fifteen (15) days of the delivery date for a full refund or exchange for another product, not including the cost of shipping. We ask that you ship us the product in new or like new condition in the original packaging. Please contact us by email at firstname.lastname@example.org or by phone for a Return Material Authorization number and return shipping instructions. Hula Boat Care does not assume responsibility for return shipment expenses. Upon the processing of your return shipment a refund will be issued or an exchange will be made.